The Loyalty Lab is a fully interactive Train-the-Trainer experience for the entire team comprised of equal parts skill-building, problem-solving, and professional Revival! This spirited session transforms the energy currently used for complaining and worrying into strategies that drastically improve team retention and commitment.

In the face of unprecedented workforce challenges and enduring turmoil and chaos, have you leveled up your leadership chops equal to the intensity of our current times? Or does overworked and overwhelmed best describe your “new normal?” Despite the unending anxiety and exhaustion, the world needs your best attitude and effort more than ever!

Are you ready to game-plan the bold next steps to creating authentic workplace cultures defined by elevated stability and psychological safety? What would it take for everyone in your community to take personal accountability for creating “WOW!” moments for both external and internal customers? Better yet, what is the secret sauce for “unprecedented” workforce commitment and loyalty? I invite you to dream of a potential future where the joy, energy, and engagement featured on our websites accurately reflects the reality across every department and shift!

Today marks the end to the “churn and burn!” Bring your team and come prepared to explore at least THIRTY retention strategies infinitely more effective than crossed fingers, wishing, or hoping. This deep-dive session offers the very best practices of crisis management, team engagement, and emotional intelligence all leading to measurable results.

• Recognize the immediate need for outcome-based education leading to greater retention and commitment.
• Develop a plan to face today's workforce challenges with greater courage, energy, and enthusiasm.
• Identify a reproduceable skillset that energizes colleagues across all aspects of diversity, including generations, culture, and abilities.

As the Chief Learning Officer for 2 multi-site senior services organizations, Christopher has served as a driving force at creating organizational cultures defined by exceptional, measurable outcomes. Additionally for the last 20 years, he has traveled across North American and Canada keynoting and training for National Aging Associations including LeadingAge, American College Healthcare Administrators, American Healthcare Association, Pioneer Network, National Center for Assisted Living, and the Ontario Association for Non-Profit Homes and Services. As a recognition for the years of service to hundreds of organizations, LeadingAge awarded him Facilitator of the Year.