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Breakout Session

Wednesday, May 7
3:45 - 4:45 pm

405: The “Big 4” to creating more storytellers for your organization!
Bob Pacanovsky, Chief Hospitality Officer, The Black Tie Experience
Objectives:
  • Discover how to build a welcoming culture where everyone feels valued and appreciated.
  • Understand the importance of developing Standards of Excellence that define your organization's unique brand of service and ensure consistent delivery.
  • Identify what Impact Points are and how they are utilized to enhance the overall resident experience by seeing your organization through the lens of your customers.