702: Deescalate, Ground, Cope: Staff Interventions for Trauma-Informed Care
Catherine R. “Cat” Selman, Educator, Motivator, Communicator, Consultant, Author, The Cat Selman Company

Objectives:

• Explain the importance of open and transparent communication between staff and families.
• Review and summarize strategies for building trust and strong relationships with family members, and develop a plan to encourage family involvement in resident care and activities.
• Review conflict resolution techniques to address concerns and misunderstandings.