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Breakout Session 702 on Thursday, May 9 @ 1:45-2:45 p.m.
Re-Sensitizing Our Desensitized, Sensitive Staff
What do you mean I forgot to knock on the resident's door?" "I'm sure I spoke to Mrs. Jones when I passed her in the hallway..." "He's always hollering for help – it doesn't mean he needs anything..." "Yes, I got her fed and she ate over half her meal. Did I talk to her? Yes, I told her to eat her food..." Did you know that programs are receiving more citations for quality of life and psychosocial issues than ever before? Did you also know that it is our most efficient, solid, caring staff members (even department heads) that are getting these citations for us? We have become so de-sensitized to what we see, hear and work around each day, that we no longer really see our elders as individuals. Let’s learn how to put the “caring” back into “caring staff.”
- List CMS Resident Rights' mandates and delivery of care/services that impact a resident's quality of life and psychosocial well-being.
- Outline deficient staff practice impacting a resident’s quality of life.
- Identify care and service delivery techniques that improve a facility's culture/sensitivity.
Cat Selman, BS, Educator, Motivator, Communicator, Consultant, Author, The Cat Selman Company, Vonore, TN
Educator. Motivator. Communicator. Consultant. Author...Catherine R. “Cat” Selman, BS, uses her dynamic personality and compelling presence to spread the message of positive, realistic, and common-sense strategies for the aging services professional. She presently serves as President and Co-owner of The Cat Selman Company, a company specializing in continuing education for health care professionals. Ms. Selman received her degree from Trevecca Nazarene University, with continued graduate work at the University of Southern Mississippi. She was a Corporate Management Consultant for 101 nursing homes in seven states. With more than 35 years’ experience in management, education and consultation, Ms. Selman has trained providers and surveyors in all 50 states. Since 1989, she has often been requested by the Centers for Medicare and Medicaid Services (CMS) to sit on stakeholder/ expert panels responsible for the revision of surveyor guidance and compliance issues. In fact, Ms. Selman participated in a CMS Expert Panel Group responsible for some of the Surveyor Guidance that is now included in the current CMS RoP. She continues to train State Agencies & Surveyors in Care Planning, as well as other requirements regarding process, documentation, and compliance. In demand, and on topic, she is considered an authority in aging services.
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